Contact Us
This page explains how to contact the editorial team behind Non Gamstop Casinos, what we can realistically help with, and where to go instead when your question is about a casino account we do not control. If you have spotted an out-of-date bonus term, a payment method that no longer works for British customers, or a review that reads as though it needs another look, this is the right place to tell us.
What our team can help with
We are a research and comparison publisher, not a gambling operator. We do not hold player funds, open accounts, process withdrawals or run promotions. Messages we can act on include:
- Factual corrections — a welcome offer that has changed, a wagering requirement we have listed incorrectly, a withdrawal limit that has moved, or a currency option that is no longer available in pounds sterling.
- Review requests — a casino you would like us to research and add to our non GamStop casino comparison.
- Editorial questions — how we rate sites, what our scores mean, or why a particular operator sits where it does.
- Commercial and partnership enquiries — affiliate and advertising contacts, handled separately from the editorial desk.
- Site problems — broken links, pages that will not load on mobile, or accessibility issues.
Please include the page URL and, where relevant, a dated screenshot. Bonus terms at offshore casinos change without notice, and a dated screenshot lets us verify what was advertised at the time rather than guessing.
What we cannot do for you
Being clear about this saves everyone time:
- We cannot release, unlock or speed up a withdrawal.
- We cannot credit a bonus, extend an expiry date or reverse a forfeited balance.
- We cannot access, verify, reopen or close your casino account.
- We cannot remove you from GAMSTOP, and we would not help anyone try. GAMSTOP registration runs for a minimum of six months, one year or five years, and only GAMSTOP itself manages that.
- We cannot act as an adjudicator in a dispute with an operator.
If your issue is with a casino account, contact that casino's support team first and keep a written record. Live chat transcripts, emailed ticket numbers and timestamps matter if the complaint escalates.
How to raise a complaint with a casino
Most offshore operators publish a complaints procedure in their terms. The usual sequence:
- Contact live chat or the support email and state the problem, the amount involved and the dates. Ask for a ticket reference.
- If unresolved within the timeframe stated in their terms, ask for the complaint to be escalated to a manager or complaints officer in writing.
- If still unresolved, check the operator's licence page for a named alternative dispute resolution body and submit the case with your evidence.
Be realistic about what follows. A casino licensed outside Great Britain — commonly in Curaçao, Anjouan or a similar jurisdiction — is not answerable to the UK Gambling Commission, and the Commission will not adjudicate a dispute involving an operator it does not licence. That is the trade-off readers accept when using a site outside the GB licensing regime, and it is why we say repeatedly that no casino can be described as completely safe and no withdrawal can be guaranteed.
Support that is not us
If gambling has stopped being entertainment, please contact a support organisation rather than a comparison site. GamCare runs the National Gambling Helpline, free and confidential, 24 hours a day. GAMSTOP offers free self-exclusion from online gambling businesses licensed in Great Britain. Blocking software such as Gamban or BetBlocker can restrict access at device level, and most casinos also offer deposit limits, loss limits, session reminders and account self-exclusion inside the account settings. Our responsible gambling guidance sets out these tools in more detail.
Who may contact us and use the sites we cover
You must be 18 or over to gamble in Great Britain, and the operators we research set their own minimum age — usually 18, occasionally higher. Nothing on this site is an invitation to gamble if you are self-excluded, under age, or in a country where online gambling is restricted. If you are registered with GAMSTOP, understand that an exclusion only binds operators holding a UK Gambling Commission licence; sites licensed elsewhere may still accept a registration, which is precisely why they are described as casinos not on GamStop. Accepting British customers is not the same thing as being authorised to serve them, and consumer protections such as UKGC deposit-limit rules, the GB advertising codes and mandatory ADR access do not follow you offshore.
Our full terms of use set out how this site may be used, and the about page explains who produces the research.
Where our money comes from
Non Gamstop Casinos earns commission when a reader clicks through to an operator and registers. That funds the research. It does not buy a ranking, a rating or a softer write-up, and operators see no draft copy before publication. Every recommendation on this site carries a limitation alongside it, including the highest-scoring one. If you think a specific review reads as though commission influenced it, tell us which passage and why — that is a message we will always answer.
Questions we get about the ranked casinos
A large share of contact messages ask about the offers shown on our comparison pages, so here is the short version for three of the most-asked-about operators. Figures are as advertised by the operator and verified on 23 September 2026; always read the bonus terms on the casino's own site before depositing, because offshore terms change without warning.
Betmica — the biggest headline number, and the biggest caveats
Betmica sits at the top of our list with an editorial rating of 10.0, largely because it combines a very large multi-stage welcome offer with a broad slots catalogue and GBP-friendly registration. The advertised package is 570% up to £5,700 plus 270 free spins. Read that as a package spread across several deposits rather than a single match, and expect the usual conditions: a minimum qualifying deposit, wagering applied to bonus funds and often to spin winnings, a maximum bet per spin while a bonus is active, an expiry window, and a cap on how much of a bonus win can be converted to cash. The limitation to weigh: headline percentages of this size almost always come with the strictest wagering and cashout caps of any offer in the list, so the realistic value is far below £5,700 for most players. Verify the exact multiplier and cap before you opt in.
Kikibet — a large match with a mixed-currency presentation
Kikibet is here for the breadth of its slot and live dealer lobby and for a welcome package advertised at 350% up to 5,555 £ with 300 free spins. It appeals to readers who want a big first-deposit match without the multi-tier structure some rivals use. The limitation: check the account currency at registration. Where an offer is presented in a mix of symbols, there is a real chance the underlying wallet is in euros, and a GBP debit card funding a euro balance can attract conversion costs from both the payment provider and your bank. Free spins are also commonly locked to named titles with their own separate wagering.
Betninja — a plainer offer that is easier to read
Betninja earns its 9.8 for clarity rather than scale: £1,000 bonus and 100 free spins for all new players, quoted in pounds, with a structure most readers can follow without a calculator. That makes it a reasonable reference point when you are trying to judge whether a 600% headline elsewhere is actually better. The limitation: a smaller maximum bonus means less headroom for higher-stakes play, and as with every operator here, it sits outside the Great Britain licensing regime, so UKGC-backed dispute resolution does not apply.
How the top offers compare on paper
| Casino | Advertised welcome offer | Editorial rating |
|---|---|---|
| Betmica | 570% up to £5,700 + 270 free spins | 10.0 |
| Kikibet | 350% up to 5,555 £ + 300 free spins | 9.9 |
| Betninja | £1,000 bonus + 100 free spins | 9.8 |
| WinnerIsland | Up to €1,000 + 100 free spins | 9.8 |
| Zombillion | 250% up to £4,000 + 200 free spins | 9.8 |
| Smash Casino | 600% up to €10,000 slots package | 9.6 |
| Nightluck | €6,400 + 280 free spins + 805% | 9.6 |
| CoinPoker | 150% up to $2,000 | 9.6 |
| Rivo | 1000% up to €10,000 + 25% cashback | 9.4 |
| Daytonaspin | 255% up to £4,500 + 255 free spins | 9.4 |
Ratings are our editorial assessment, not customer review scores. Offers in euros or dollars indicate the account currency to check before depositing.
Payment and money questions we answer most often
Cost of entry is usually a minimum deposit in the £10 to £20 range, though bonus-qualifying minimums can be higher than the site minimum — a £10 deposit may not trigger a £20-minimum welcome offer. Beyond that, what you spend is what you choose to stake.
- Debit cards — the most common UK funding route. Credit cards are banned for gambling in Great Britain, and some UK banks block gambling transactions to offshore merchants entirely.
- Bank transfer — typically slower both ways, and often the route used for larger withdrawals.
- E-wallets — usually the quickest withdrawal option where supported. PayPal availability at casinos outside the GB regime is limited and should never be assumed; check the cashier before you register.
- Prepaid vouchers — useful for deposits, but generally cannot receive a payout, so you will need a second method for withdrawals.
- Cryptocurrency — offered by several offshore operators, fast in processing terms, but the value can move between request and receipt and there is no chargeback route.
Two costs catch people out. First, currency conversion: a euro or dollar wallet funded from a sterling card can lose a percentage each way. Second, verification delays. Expect KYC — photo ID, proof of address, and sometimes proof of payment method — before a first withdrawal, plus source-of-funds checks on larger sums. Withdrawal windows are commonly quoted as instant to 72 hours for e-wallets and crypto and several working days for bank transfer, but these are advertised speeds, not results we have measured, and weekly or monthly withdrawal caps can stretch a large win over weeks.
What these sites offer beyond the welcome bonus
If your question is about content rather than terms, the operators listed here generally run four categories. Slots make up the bulk, from low-volatility classics to high-variance releases and progressive jackpots, with RTP usually published in the game info panel. Table games cover blackjack, roulette and baccarat in RNG form. Live dealer rooms stream the same games with human croupiers and higher minimum stakes. And mobile play is browser-based at most of these brands rather than app-based.
Several also run a sportsbook alongside the casino, often on a shared wallet — which matters, because bonus funds are frequently ring-fenced to one product. Sports coverage typically includes pre-match and in-play markets, accumulators, bet builders, cash-out and esports, with free bets carrying minimum qualifying odds such as 1.50 or 2.00 in decimal terms. CoinPoker's poker-led model is the clearest example of a different core product in this list. If a bonus question involves moving value between casino and sportsbook, check the terms first — it is the single most common reason a bonus is voided.
How we assess the casinos you are writing to us about
We research rather than test. No one on this team claims to have deposited, played or withdrawn at these sites. Assessment covers the published licence and operator details, the full bonus terms including wagering multiplier, game contribution, maximum bet and cashout caps, the cashier's stated methods and limits for UK customers, the software providers and game categories on offer, the complaints and responsible gambling tooling, and the support channels available. Ratings are reviewed when an operator changes its terms, and time-sensitive figures on this site carry a date. Commission does not affect position.
Getting a useful reply
Tell us the page, the operator, the specific claim you are questioning and the date you saw it. Corrections with evidence get priority. General questions about how bonuses or withdrawals work are welcome too, though the answer may be a link to the guide that covers it properly. And if you are contacting us because gambling has become a problem, please speak to GamCare's National Gambling Helpline first — that is a conversation worth having with someone trained for it.